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Rovo: Create knowledge base articles with AI in Jira Service Management

✅ Rollout Complete

Product: Rovo

Announced23 Mar 2026
Rollout started23 Mar 2026
Rollout ended27 Apr 2026
SourceAtlassian blog ↗

Ask Atlassian Rovo to transform your resolved tickets and recurring issues into high-quality knowledge base articles in Confluence. Rovo identifies high-impact topics and uses similar issues to generate technical drafts, reducing the manual effort of maintaining documentation. To get started with this change: Open Rovo Chat in Jira Service Management. Enter a prompt using the manage-knowledge-base skill, such as

DateStatusWeek
23 Mar 2026🆕 Rolling Out — New This Week
30 Mar 2026⏳ Rolling Out
6 Apr 2026✅ Rollout Complete
13 Apr 2026⏳ Rolling Out
20 Apr 2026✅ Rollout Complete
27 Apr 2026⏳ Rolling Out
4 May 2026✅ Rollout Complete