New automation rules and the Service Triage Agent
⏳ Rolling Out
Product: Rovo
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
Description
Section titled “Description”We’re introducing new automation rule templates that trigger the Service Triage Rovo Agent and use its responses to automate field updates for requests in your service project. Currently, we’ve introduced the following templates: A rule that updates the summary based on the issue description A rule that updates the priority for an issue based on similar requests A rule that updates the request type for an issue based on similar requests A rule that generates a summary of the issue when it’s c
Status history
Section titled “Status history”| Date | Status | Week |
|---|---|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |