⏳ Rolling Out
Product: Jira Service Management
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| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
We’re excited to announce that the virtual service agent in email is now generally available. You can activate the virtual service agent in email so that your customers can find the help they need. When your customers send requests to the email address connected to your project, the virtual service agent responds using Atlassian Intelligence answers. Find out more about using virtual service agent in email
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 16 Mar 2026 | ✅ Rollout Complete | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |
