⏳ Rolling Out
Product: Jira Service Management
| |
|---|
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
You can now use Atlassian Intelligence to draft replies (beta) for your customers. The replies will be based on comments added by agents while resolving similar requests. To use Atlassian Intelligence to draft a reply: Select any issue from Queues.
Select Add internal note or Reply to customer.
Select Atlassian Intelligence from the toolbar, and then select Draft Reply. Alternatively, use /draftreply.
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
