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Update more fields with AI triage

✅ Rollout Complete

Product: Jira Service Management

Announced22 Dec 2025
Rollout started15 Dec 2025
Rollout ended22 Dec 2025
SourceAtlassian blog ↗

You can now update additional fields such as Priority and Assignee while triaging work items in your queues. When you triage work items, AI will suggest values for priority and assignee. If the suggestions don’t match what you need for your work items, you can select more suitable values from the list and continue the bulk update.

DateStatusWeek
22 Dec 2025✅ Released
15 Dec 2025⏳ Rolling Out
19 Jan 2026✅ Rollout Complete