Trigger an Automation rule during a virtual service agent conversation
⏳ Rolling Out
Product: Jira Service Management
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
Description
Section titled “Description”Use the new run Automation rule step to trigger Automation rules during virtual service agent conversations! Your customers won’t notice when an Automation rule is run – it all happens in the background while they’re chatting with the virtual service agent. Find out how to run an Automation rule in a conversation flow
Status history
Section titled “Status history”| Date | Status | Week |
|---|---|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |