🆕 Rolling Out — New This Week
Product: Jira Service Management
| |
|---|
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
Project admins in Jira Service Management company-managed projects can now set a custom date to start processing emails for IMAP and OAuth mail channels. This self-service option lets you control which emails are converted into requests, reducing the need to contact Atlassian support and helping you manage incoming requests more efficiently. Go to your service project and select Project settings.
Select Channels and self-service, then select Email.
For an existing IMAP or OAuth email address,
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 8 Dec 2025 | 🆕 Rolling Out — New This Week | ↗ |
