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Playbooks in Jira Service Management

⏳ Rolling Out

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended20 Apr 2026
SourceAtlassian blog ↗

You can now use playbooks to create clear, step-by-step instructions and automated rules for resolving issues. Similar to Standard Operating Procedures (SOPs), playbooks help standardize and optimize your issue resolution processes. Read more about playbooks. To view a list of playbooks, go to Project settings > Playbooks. Click a playbook to open it, or create a new playbook using the Create playbook button.

DateStatusWeek
9 Mar 2026⏳ Rolling Out
16 Mar 2026✅ Rollout Complete
23 Mar 2026⏳ Rolling Out
30 Mar 2026✅ Rollout Complete
6 Apr 2026⏳ Rolling Out
13 Apr 2026✅ Rollout Complete
20 Apr 2026⏳ Rolling Out
27 Apr 2026✅ Rollout Complete
4 May 2026⏳ Rolling Out