✅ Rollout Complete
Product: Jira Service Management
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| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
We’ve updated the look and feel of onboarding popups and feature spotlights across Jira Service Management to provide a more modern and consistent experience. These changes include a visual refresh of the benefits modal in knowledge base settings, canned response spotlights in the issue view, and suggested topic spotlights in the knowledge base hub. To get started with this change: Go to Knowledge base settings or an issue view to see the updated spotlights.
Interact with the new spotlight popu
| Date | Status | Week |
|---|
| 9 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 16 Mar 2026 | ⏳ Rolling Out | ↗ |
| 23 Mar 2026 | ✅ Rollout Complete | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
