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New automation to set Slack channel topics during an incident

✅ Rollout Complete

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended27 Apr 2026
SourceAtlassian blog ↗

We’re adding a new automation action that lets you set the topic of the Slack channel linked to an incident, helping your team keep incident channels up to date with relevant information. This automation is available for Premium and Enterprise plans. To use the new automation:

DateStatusWeek
9 Mar 2026⏳ Rolling Out
15 Dec 2025🆕 Rolling Out — New This Week
16 Mar 2026⏳ Rolling Out
23 Mar 2026✅ Rollout Complete
30 Mar 2026⏳ Rolling Out
6 Apr 2026✅ Rollout Complete
13 Apr 2026⏳ Rolling Out
20 Apr 2026✅ Rollout Complete
27 Apr 2026⏳ Rolling Out
4 May 2026✅ Rollout Complete