⏳ Rolling Out
Product: Jira Service Management
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| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
We’re introducing new automation rule templates that trigger the Service Triage Rovo Agent and use its responses to automate field updates for requests in your service project. Currently, we’ve introduced the following templates: A rule that updates the summary based on the issue description
A rule that updates the priority for an issue based on similar requests
A rule that updates the request type for an issue based on similar requests
A rule that generates a summary of the issue when it’s c
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 16 Mar 2026 | ✅ Rollout Complete | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |
