New AI features to find similar issues, triage issues, and more
⏳ Rolling Out
Product: Jira Service Management
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
Description
Section titled “Description”We’re excited to announce that the following Atlassian Intelligence-powered features in Jira Service Management are now generally available: Similar requests panel that helps agents easily find issues similar to the one they’re working on. Customer sentiment that helps you quickly understand how customers are feeling based on their comments.
Status history
Section titled “Status history”| Date | Status | Week |
|---|---|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 16 Mar 2026 | ✅ Rollout Complete | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |