⏳ Rolling Out
Product: Jira Service Management
| |
|---|
| Announced | 16 Mar 2026 |
| Rollout started | 16 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
Space admins can now rename navigation items in the sidebar for Jira Service Management spaces. This change allows teams to align the app terminology with their specific workflows, such as changing Queues to Cases or Requests to better reflect HR or business team language. To get started with this change: Navigate to your Jira Service Management space.
Locate the item you want to rename in the left navigation sidebar, such as Queues, Summary, or Knowledge base.
Hover over the item and select R
| Date | Status | Week |
|---|
| 16 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |
