✅ Rollout Complete
Product: Jira Service Management
| |
|---|
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
Agents and administrators can now mention any request participant in a work item or comment, even if the participant has not previously commented. This makes it easier to collaborate and keep all relevant people informed. To get started with this change: As an agent or admin, open a Jira Service Management work item.
In the work item’s description or comment, type @ followed by the name of any request participant to mention them.
| Date | Status | Week |
|---|
| 9 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 16 Mar 2026 | ⏳ Rolling Out | ↗ |
| 23 Mar 2026 | ✅ Rollout Complete | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
