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Issue view: Recalculate SLAs for individual issues

⏳ Rolling Out

Product: Jira Service Management

Announced16 Mar 2026
Rollout started16 Mar 2026
Rollout ended20 Apr 2026
SourceAtlassian blog ↗

Admins can now recalculate service-level agreements (SLAs) for a single issue directly from the issue view in Jira Service Management. This update provides a quick way to repair SLAs that may have started at the incorrect time or displayed inaccurate values without needing to use a REST API or change global configurations. This feature is currently available for company-managed projects. To get started with this change: Open an issue in a company-managed project. Locate the SLA panel in the iss

DateStatusWeek
16 Mar 2026🆕 Rolling Out — New This Week
23 Mar 2026⏳ Rolling Out
30 Mar 2026✅ Rollout Complete
6 Apr 2026⏳ Rolling Out
13 Apr 2026✅ Rollout Complete
20 Apr 2026⏳ Rolling Out
27 Apr 2026✅ Rollout Complete
4 May 2026⏳ Rolling Out