✅ Rollout Complete
Product: Jira Service Management
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| Announced | 23 Mar 2026 |
| Rollout started | 23 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
Agents can now view and share internal knowledge base articles directly from the knowledge base panel in Jira Service Management. This update allows teams to access private documentation alongside customer-facing articles, ensuring agents have all the information they need to resolve issues without leaving the request view. To get started with this change: Open any request in Jira Service Management.
Locate the knowledge base panel on the right side of the issue view.
Browse or search for arti
| Date | Status | Week |
|---|
| 23 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
