⏳ Rolling Out
Product: Jira Service Management
| |
|---|
| Announced | 16 Mar 2026 |
| Rollout started | 16 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
Admins can now more easily find and download the raw incoming email file from Jira Service Management incoming email logs for faster troubleshooting. This update improves the visibility of an existing action only and does not change how raw email downloads work. To get started with this change: Go to Space settings → Channels and self service → Email.
Click View logs for the relevant email channel.
Use Download raw email message to retrieve the raw email file.
| Date | Status | Week |
|---|
| 16 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |
