Skip to content

Incident channel management: Auto-archive and responder team controls (Premium & Enterprise)

✅ Released

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended30 Mar 2026
SourceAtlassian blog ↗

Space administrators can now automatically archive inactive incident Slack channels and control whether responder team members are added to incident Slack channels or Microsoft Teams chat in Jira Service Management. These features help keep your workspace organized and reduce unnecessary notifications for your team. (Premium & Enterprise only) To get started with this change: In your Premium or Enterprise service space, go to Space settings, then Incident management. Under Communication prefere

DateStatusWeek
9 Mar 2026⏳ Rolling Out
15 Dec 2025🆕 Rolling Out — New This Week
16 Mar 2026⏳ Rolling Out
23 Mar 2026✅ Rollout Complete
30 Mar 2026⏳ Rolling Out
6 Apr 2026✅ Rollout Complete
13 Apr 2026✅ Released