✅ Rollout Complete
Product: Jira Service Management
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| Announced | 23 Mar 2026 |
| Rollout started | 23 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
The Jira Service Management help center has been updated to improve how knowledge base articles are ranked when help seekers search for information. This update ensures that the most relevant content, including articles from third-party sources, is prioritized, helping your customers find the right answers faster and reducing the need for them to raise a request. To get started with this change: Go to your Jira Service Management help center.
Enter a query in the search bar.
Review the search
| Date | Status | Week |
|---|
| 23 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
