✅ Rollout Complete
Product: Jira Service Management
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| Announced | 23 Mar 2026 |
| Rollout started | 23 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
Jira Service Management now provides clearer, more accurate error messages when users or agents try to add an email address that doesn’t have access to a service project. These improved messages help admins and agents quickly identify if an issue is caused by project permissions or configuration settings rather than a generic system error. To get started with this change: Go to your service project and select an existing request.
Select Share or go to the Request participants field.
Enter an e
| Date | Status | Week |
|---|
| 23 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
