⏳ Rolling Out
Product: Jira Service Management
| |
|---|
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 20 Apr 2026 |
| Source | Atlassian blog ↗ |
We’ve moved the toggle for Atlassian Intelligence answers in the virtual service agent out of the Settings page and into its own AI answers page. To turn Atlassian Intelligence answers on or off in your project’s virtual service agent: From your service project, select Project settings, then Channels & self service, then Virtual service agent.
Select AI answers.
To activate Atlassian Intelligence answers, turn the toggle on next to Atlassian Intelligence answers, and then select Activate.
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 16 Mar 2026 | ✅ Rollout Complete | ↗ |
| 23 Mar 2026 | ⏳ Rolling Out | ↗ |
| 30 Mar 2026 | ✅ Rollout Complete | ↗ |
| 6 Apr 2026 | ⏳ Rolling Out | ↗ |
| 13 Apr 2026 | ✅ Rollout Complete | ↗ |
| 20 Apr 2026 | ⏳ Rolling Out | ↗ |
| 27 Apr 2026 | ✅ Rollout Complete | ↗ |
| 4 May 2026 | ⏳ Rolling Out | ↗ |
