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Customize how alert groups are organized

✅ Released

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended30 Mar 2026
SourceAtlassian blog ↗

Admins can now tailor how alerts are grouped so it’s easier to focus on what matters during an incident. Customize your alert group by service, integration, source, priority, and tags. By default, AI-based grouping remains active to help you visualize and organize your alert groups more effectively. Discover more on how to configure alert grouping. To customize your alert groups:

DateStatusWeek
9 Mar 2026⏳ Rolling Out
2 Feb 2026🆕 Rolling Out — New This Week
16 Mar 2026⏳ Rolling Out
23 Mar 2026✅ Rollout Complete
30 Mar 2026⏳ Rolling Out
6 Apr 2026✅ Rollout Complete
13 Apr 2026✅ Released