Configure what requests are available to customers
✅ Rollout Complete
Product: Jira Service Management
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
Description
Section titled “Description”Admins can now configure which requests customers can see in their list view. To configure your requests: Select Customize, then Manage table settings. Choose either All statuses or Only open and closed. Select Save changes.
Status history
Section titled “Status history”| Date | Status | Week |
|---|---|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 8 Dec 2025 | 🆕 Rolling Out — New This Week | ↗ |
| 16 Mar 2026 | ⏳ Rolling Out | ↗ |
| 23 Mar 2026 | ✅ Rollout Complete | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |