🆕 Rolling Out — New This Week
Product: Jira Service Management
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| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
We’re excited to announce Live chat, a real-time chat channel to assist internal support teams. This new capability lets admins to turn on real-time chat from their space settings, configure how conversations route to agents, and manage all interaction in a dedicated live chat inbox. To configure live chat for your team: From your service space, select Space settings, then Channel & self service, then Live chat.
Create a Rovo agent with a live chat skill or update an existing agent to work with
| Date | Status | Week |
|---|
| 9 Mar 2026 | 🆕 Rolling Out — New This Week | ↗ |
