✅ Rollout Complete
Product: Jira Service Management
| |
|---|
| Announced | 8 Dec 2025 |
| Rollout started | 8 Dec 2025 |
| Rollout ended | 8 Dec 2025 |
| Source | Atlassian blog ↗ |
Jira Service Management now combines the participant and organization fields into a single field on portal request forms, making it easier to share requests with individuals and organizations. This streamlines the sharing process for customers and agents. To get started with this change: Open a portal request form in Jira Service Management.
Look for the new combined field to share the request with participants or organizations.
| Date | Status | Week |
|---|
| 8 Dec 2025 | 🆕 Rolling Out — New This Week | ↗ |
| 19 Jan 2026 | ✅ Rollout Complete | ↗ |
