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Collaborators can log work on Jira Service Management requests

✅ Rollout Complete

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended27 Apr 2026
SourceAtlassian blog ↗

Collaborators in Jira Service Management can now log work, and edit or delete their own work log entries on requests. This helps teams track time and contributions more accurately, without requiring collaborators to have a Jira Service Management agent license. Open a request in a Jira Service Management project where you’re added as a collaborator. Select Log work to add your time entry. Edit or delete your own work log entries as needed.

DateStatusWeek
9 Mar 2026⏳ Rolling Out
8 Dec 2025🆕 Rolling Out — New This Week
16 Mar 2026⏳ Rolling Out
23 Mar 2026✅ Rollout Complete
30 Mar 2026⏳ Rolling Out
6 Apr 2026✅ Rollout Complete
13 Apr 2026⏳ Rolling Out
20 Apr 2026✅ Rollout Complete
27 Apr 2026⏳ Rolling Out
4 May 2026✅ Rollout Complete