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Automation rules: Improved handling for customer organizations

🆕 Rolling Out — New This Week

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended
SourceAtlassian blog ↗

Jira Service Management automation now more accurately manages customer organizations when using the Organizations field with ‘use reporter’s email domain’ selection within edit, clone, create and transition work item actions. This update prevents previously removed users from being automatically re-added to organizations where their email domain does not match, and improves reliability when editing the organizations field. This helps administrators maintain accurate organization membership and

DateStatusWeek
9 Mar 2026⏳ Rolling Out
3 Nov 2025🆕 Rolling Out — New This Week