Skip to content

Automate Jira work item approval with smart values

⏳ Rolling Out

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended
SourceAtlassian blog ↗

We’ve introduced new smart values to refer to the manager of a Jira work item reporter or assignee. For example, you could use these smart values to automatically set the approver of a Jira work item to the assignee’s or reporter’s manager. The new smart values include issue.reporter.manager or issue.assignee.manager. Check the manager you want to refer to is set up through User Provisioning. Set up an approver workflow for Jira or Jira Service Management. Open the automation rule builder in J

DateStatusWeek
9 Mar 2026⏳ Rolling Out