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Asset object variable available in customer notifications

⏳ Rolling Out

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended20 Apr 2026
SourceAtlassian blog ↗

We’ve added an asset object variable directly to a work item, allowing you and your team to easily view when a work item is updated or created. To add an asset object variables to your work items: From your service project, select Project settings then Notification. Under Notification, navigate to Customer notifications and select a notification you want to edit. In the Content field, select Asset object under Insert variable. Select Save to confirm your changes.

DateStatusWeek
9 Mar 2026⏳ Rolling Out
16 Mar 2026✅ Rollout Complete
23 Mar 2026⏳ Rolling Out
30 Mar 2026✅ Rollout Complete
6 Apr 2026⏳ Rolling Out
13 Apr 2026✅ Rollout Complete
20 Apr 2026⏳ Rolling Out
27 Apr 2026✅ Rollout Complete
4 May 2026⏳ Rolling Out