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Allow Slack apps to trigger on-call alias responses

⏳ Rolling Out

Product: Jira Service Management

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended20 Apr 2026
SourceAtlassian blog ↗

You can now allow Slack apps, workflows, or webhooks to trigger Jira Service Management ChatOps responses using schedule aliases. Previously, ChatOps only responded to alias messages sent by users. Now, when an app posts a message with an alias, you can allowlist it directly from the message shortcut menu. Once allowlisted, ChatOps will respond just like it does for user messages, making it easier to integrate bots, monitoring tools, and workflows into your on-call process. To allow an app: Hove

DateStatusWeek
9 Mar 2026⏳ Rolling Out
16 Mar 2026✅ Rollout Complete
23 Mar 2026⏳ Rolling Out
30 Mar 2026✅ Rollout Complete
6 Apr 2026⏳ Rolling Out
13 Apr 2026✅ Rollout Complete
20 Apr 2026⏳ Rolling Out
27 Apr 2026✅ Rollout Complete
4 May 2026⏳ Rolling Out