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Add conditions to journey types now in Journeys

🔜 Coming Soon

Product: Jira Service Management

Announced22 Dec 2025
Rollout started
Rollout ended
SourceAtlassian blog ↗

You can now control if a specific work item should be created at all as part of a journey. For example, you may only want the ‘Assign office space’ work item to be created as part of someone’s onboarding journey if they aren’t a remote worker. Equally, you may have different work items needing to be created depending on the location, role or seniority of an employee. You can also set up to five conditions on a work item with an AND operator. This means all conditions must be met. For example, yo

DateStatusWeek
22 Dec 2025✅ Released
8 Dec 2025🔜 Coming Soon