⏳ Rolling Out
Product: Jira Service Management
| |
|---|
| Announced | 2 Feb 2026 |
| Rollout started | 19 Jan 2026 |
| Rollout ended | — |
| Source | Atlassian blog ↗ |
You can now forward work items directly within Jira Customer Service Management. This feature streamlines the process for teams to flag and prioritize work items that need developer attention, making it easier to manage escalations without leaving the app. To forward a work item in Jira Customer Service Management: Open a work item in Jira Customer Service Management.
Look for the new Forward option in the work item actions.
Select Forward and follow the prompts to complete the escalation.
| Date | Status | Week |
|---|
| 2 Feb 2026 | ✅ Released | ↗ |
| 19 Jan 2026 | ⏳ Rolling Out | ↗ |
