✅ Rollout Complete
Product: Jira Service Management
| |
|---|
| Announced | 9 Mar 2026 |
| Rollout started | 9 Mar 2026 |
| Rollout ended | 27 Apr 2026 |
| Source | Atlassian blog ↗ |
The customer sharing option now supports separate sharing settings for participants and organizations, addressing different requirements. You can also disable customer sharing for both participants and organizations. To use the updated sharing options: Go to your Jira Service Management space.
Select Space settings from the side menu.
Select Customer permissions.
Review the new sharing options for participants and organizations, and adjust them as needed.
| Date | Status | Week |
|---|
| 9 Mar 2026 | ⏳ Rolling Out | ↗ |
| 24 Nov 2025 | 🆕 Rolling Out — New This Week | ↗ |
| 16 Mar 2026 | ⏳ Rolling Out | ↗ |
| 23 Mar 2026 | ✅ Rollout Complete | ↗ |
| 30 Mar 2026 | ⏳ Rolling Out | ↗ |
| 6 Apr 2026 | ✅ Rollout Complete | ↗ |
| 13 Apr 2026 | ⏳ Rolling Out | ↗ |
| 20 Apr 2026 | ✅ Rollout Complete | ↗ |
| 27 Apr 2026 | ⏳ Rolling Out | ↗ |
| 4 May 2026 | ✅ Rollout Complete | ↗ |
