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New and updated virtual agent Channel management

⏳ Rolling Out

Product: Jira platform

Announced9 Mar 2026
Rollout started9 Mar 2026
Rollout ended20 Apr 2026
SourceAtlassian blog ↗

This update simplifies channel management and enhances the visibility and usage of the virtual agent across your Jira Service Management projects. Streamlined configuration: For a more efficient admin experience, manage all channel configurations from a single Jira Service Management channel home. Centralized channel visibility: View all connected channels with the virtual agent in one place.

DateStatusWeek
9 Mar 2026⏳ Rolling Out
16 Mar 2026✅ Rollout Complete
23 Mar 2026⏳ Rolling Out
30 Mar 2026✅ Rollout Complete
6 Apr 2026⏳ Rolling Out
13 Apr 2026✅ Rollout Complete
20 Apr 2026⏳ Rolling Out
27 Apr 2026✅ Rollout Complete
4 May 2026⏳ Rolling Out