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Service Collection: Personalized onboarding for enterprise customers

✅ Rollout Complete

Product: Atlassian Administration

Announced29 Dec 2025
Rollout started22 Dec 2025
Rollout ended29 Dec 2025
SourceAtlassian blog ↗

Organizations with an Enterprise plan will now see a Contact sales option when they try to add Service Collection to their organization in Atlassian Administration. This connects admins directly with the Atlassian Sales team for personalized onboarding of Jira Service Management and Customer Service Management through Service Collection. Go to Atlassian Administration. Select your organization if you have more than one. Select Apps > Atlassian apps > Add app. Find the Service Collection card.

DateStatusWeek
29 Dec 2025✅ Released
22 Dec 2025⏳ Rolling Out
8 Dec 2025🆕 Rolling Out — New This Week
19 Jan 2026✅ Rollout Complete